FAQs

  1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Classicharms has an estimated delivery time that you can find in the product description. 

 

  1. What's your return policy?

Returning an item couldn't be easier! You have the right to return products purchased on classicharms.com to our warehouse up to 30 days from the date of receipt. We will accept unworn, unused, undamaged products accompanied by the original Classicahrms packaging.

Our customer service team would be happy to assist - please get in touch with us at eshop@classicharms.com before returning your item. Our team can advise you of the next steps and time frames for a refund. Return shipping costs are the customer's responsibility.

 

  1. Do you offer exchanges?

Please note that we do not accept exchanges. Please feel free to contact us at eshop@classicharms.com if you have any questions.

 

  1. What happens if I receive the wrong or defective item?

We sincerely apologize if you have experienced any fault with your Classicharms jewelry. Our customer service team would be happy to assist - Please contact us at eshop@classicharms.com before returning your item. Our team can advise you of the next steps and time frames for a refund or replacement.

 

  1. Can I cancel my order?

Our team works immediately after an order has been placed to quickly deliver the purchases to our customers. Due to this, we are unable to cancel or change your order after it has been placed. If you have any questions, please drop us an email at eshop@classicharms.com.

 

  1. How do I know if my order has been shipped?

We usually ship orders within 2days after receiving your order. You will receive a confirmation email from us once your order has been sent. Please note that the email may be located in your spam/junk folder if you are ordering from us for the first time.

 

  1. Do you ship internationally?

Yes. We ship internationally! Please note that any customs duties or taxes that may incur as deemed by your country’s legal regulations shall be paid by the customer. We advise that you check this with your local authorities before placing an order.

 

  1. What is the terms and condition for  Free Gift with Purchase promotion?

FREE GIFT WITH PURCHASE TERMS AND CONDITIONS:
Free Gifts are only available while supplies last. Limit one Free Gift per customer. Purchase must meet minimum purchase condition to receive free gift. Subtotal does not include tax or shipping fees. Free Gifts automatically added to cart once threshold is reached. The free gift will be randomly distributed and will be selected from a variety of series. Free gifts subject to change without prior notice. Other restrictions may apply. Free Gift with purchase returns is processed as per our Return Policy.

 

  1. Can I use multiple promo codes on one order?

Only one promo code can be used on each order. If you have more than one promo code, please use the most applicable one.

 

  1. Can I add an item to an order that has been placed?

Unfortunately, once an order has been placed, you will not be able to add items to that order. Simply place a new order if you would like to add items.

 

  1. Can I return on sale items?

All items marked final sale or purchased at a discount of 35% or greater are non-refundable or exchangeable.

 

  1. What payments do you accept?

We accept Visa, Mastercard, and American Express credit and debit cards. Customers may also use accelerated checkout methods such as Paypal, Apple Pay, Google Pay, and Shop Pay on our website. Full payments will be made as soon as you have placed your order. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards.

 

  1. Do you offer gift wrapping?

Each piece of Classicharms jewelry is individually packaged with a Classicharms signature box, and each order comes with a Classicharms signature package bag. We love our planet, so we try to limit the amount of packaging per order.

 

  1. How can I care for my jewelry?

Please refer to the Jewelry Care page here.

 

  1. Are my personal information kept private?

We take privacy matters very seriously. All personal data will be kept private and confidential and will never be shared without your authorisation.

 

  1. Do you have a store near me?

Currently, we are only available online on our website. We hope to bring our products closer to you one day!

 

  1. Still need help?

If you have any other questions, please drop us an email at eshop@classicharms.com.