We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
1) DEFECTIVE OR WRONG PRODUCT
You have the right to receive a new product depending on the product availability. If the product is not available, we will refund you with a Store Credit or the total amount paid.
2) PRODUCT DOESN'T FIT THE EXPECTATIONS & CONDITIONS FOR RETURN:
- -Return shipping costs are the customer's responsibility.
- -A 5% restocking fee will be charged.
- -We'll refund only to the same payment method used to place the order.
- -Refunds will be executed once we receive and process the product. Please allow up to 15 business days for processing.
- -Items that are damaged, dirty, altered, or not in their original packaging will not be accepted for return.
- -After we send the refund confirmation to the customer, the refund can take between 7 to 10 business days to be reflected on your account statement.
To exercise the right to return products, please follow these steps:
- -Please contact us at email@example.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- -Please make sure that the product is in unworn condition and in the original packaging.
- -Send the package to our warehouse at the address we provided.
- -Notify us and send us the tracking number for your return package to firstname.lastname@example.org.
The refund will be only for the cost of the product, not shipping. For further inquiries, please contact us at email@example.com
3) SUBMIT A RETURN REQUEST
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.